Our lead generation campaigns are accompanied with a reporting system that is 100% transparent. We notify you of each lead, and send reports that contain details of the lead along with the call recording. The benefits of tracking each call are advantageous to your company and we have come up with 5 reasons why.
You See When Your Calls Are Coming In
With our tracking system, you can see when your inbound calls are coming in. This helps you determine peak hours of inbound calls to your company. You are able to more effectively and efficiently determine work hours for your staff, including when they can leave for breaks and lunches. You do, after all, want someone there to answer the phones when they are ringing!
Helps Manage and Track Performance of Your Staff
Another advantage of call tracking is the ability to better manage your staff. The reports show you how long a call lasted, how long the phone rang before it was answered, and any messages that may have been left. The phone calls are also recorded, which provide the opportunity for review and training. By listening to the recorded calls, you will know which calls are being converted to sales and who is converting them to sales. You will also be able to review the calls for quality and notice areas where trainings may need to be done.
Valuable Information From Recorded Calls
Each phone call is recorded and available for review. By listening to these calls, you can determine what problems are most common among your customers, what products they prefer, and what services you could offer in the future. Reviewing call recordings helps you know your consumer base better and helps you prepare for future customers.
Improve Customer Service
With the valuable information from recorded calls, you can prepare your staff with the knowledge needed to provide better customer service. With information ahead of time, they can answer questions more appropriately and professionally. Your staff will also be able to handle problems and concerns more effectively if they are prepared in advance. Taking advantage of learning from the call recordings will help you provide better customer service.
Recapture Missed Sales
Each missed or brief call is a potential missed sale for your business. With tracking, you have the opportunity to return a phone call that was missed or call back a potential customer with more information. It allows you to follow up, and we all know that fortune is in the follow up!
Grow Your Business
These are just a few of the benefits of a fully trackable inbound call system. With 100% transparency and the opportunity to review your calls, your business can learn and grow better and faster than ever before.